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Frequently Asked Questions

Dekorabd.com only takes online orders through its website dekorabd.com. We do not take any order in the office and we do not have retail outlets. If you are having any problem placing an order, you can call our customer care at +880 1635 777222 Monday to Sunday between 9 am to 11 pm and we’ll help you place the order. Alternatively, you can write to us at info@dekorabd.com anytime and we’ll get back to you ASAP.

You cannot place bulk orders at the IGP website directly. However, we do have corporate sales & bulk orders team which caters to bespoke and/or large gifting requirements. We can help you with bulk orders as small as 50 pieces to as large at 10,000 pieces. Please call +880 1911-663336 or write to us at sales@dekorabd.com and someone from our sales team will get in touch with you shortly.

We currently do not provide a gift wrap option. But we provide an option to add a gift box at a nominal charge. We currently have over 10 designs of gift boxes in various sizes and shapes to suit different occasions & gift items. Hence, if you decide to add a gift box, rest assured that the recipient will have a delightful experience unboxing your gift.


We deliver products to most of the places Home Delivery in the Dhaka. outside Dhaka SA Paribahan or Sundorbon Courier Service Available, more information. please call +8801635-77722

There are only a few changes that we can make once you have placed an order on dekorabd.com, depending on how soon you inform us. We generally process all our orders the same day. Once the orders are processed, it is very difficult to make any changes to the order. In general, we can make the following changes if you inform us quickly:

a.Name of recipient

b.Message to the recipient – you can both add or modify a message

c.Tentative date of delivery

Changing the address of delivery is a big hassle since we work with multiple delivery partners. Hence, if you have accidentally provided the wrong address, we would suggest informing us at the earliest to rectify the address. Once the order is dispatched, we will not be able to change the delivery address.

For any modifications to your order, please call us at the earliest on our customer care at +880 01635-777222 Monday to Sunday between 9 am to 11 pm. If you cannot get hold of us, please send us an email at support@dekorabd.com.

The recipient's address and phone number are mandatory information for placing the order. This is required so that our delivery partners can do last-mile coordination with the recipient and deliver your gift without hassle & mistakes. We suggest you also provide recipients' email addresses so that if he/she is not available on the phone, we can coordinate with him/her over email for the seamless delivery of your gift.

In addition, you are required to sign up once on our website with your proper email id and phone number. We suggest that for frictionless communication, you keep this information updated on our website.

Yes, we provide COD option for Dhaka City only. Outside Dhaka SA Paribahan Charge Advance Only or others courier not available COD

more information +880 1635 777 222

Note: COD Up to 2000taka

Dekora BD provides a wide variety of payment options ranging from cards to wallets. Below is a complete list of payment options that you can use at Dekora BD:

Credit cards: We accept all credit cards including Visa, & Master Card.

Debit cards: We accept all debit cards including Visa & Master card. We also accept all domestic & international debit cards

Internet banking: We accept net banking payments for all domestic accounts. We do not have net banking facility for international accounts

Mobile Banking: we all so accept Nagad, bkash, Dutch Bangla Bank Mobile Banking.

If you face any payment related issues, please immediately call our customer care at +88 1635777222 weekly 7 Day 9 am to 11 pm